Refund and Returns Policy

Last updated: January 2026

At Orian Honey, customer satisfaction is important to us. Since honey is a consumable food product, our refund policy is designed to comply with food safety and hygiene regulations.

Please read this policy carefully before placing an order.

1. Eligibility for Refunds

Refunds are applicable only in the following cases:

• You received a damaged product
• You received an incorrect product
• The product was leaking or tampered at the time of delivery

To be eligible:

• The product must be unused and unopened
• Here- raise a request for return within 24 hours
• Clear photos or videos of the issue must be shared

2. Non-Refundable Items

Refunds will not be provided in the following cases:

• Change of mind or taste preference
• Incorrect address provided by the customer
• Delay caused by courier partners
• Products that are opened, used, or partially consumed
• Orders cancelled after shipment

3. Refund Process

1. Email us at support@orianhoney.com with your Order ID
2. Attach photos/videos clearly showing the issue
3. Our team will review the request within 2–3 business days
4. Once approved, the refund will be initiated

4. Refund Timeline

• Refunds will be processed to the original payment method
• It may take 5–7 business days for the amount to reflect, depending on your bank or payment gateway

5. Replacement Option

Replacement or exchanged products will be delivered within 3-4 days

6. Shipping Charges

• Shipping charges are non-refundable, unless the error occurred from our side
• If a replacement is approved, we will bear the shipping cost

7. Contact Us

For refund-related queries, contact us at:

Email: support@orianhoney.com